Gain real-time control and visibility over your client's health journey experience, all day, every day. Run by dedicated Registered Australian Hero Nurses
Delivering reliable, scaleable and superior client experiences for your practice all day, every day
Day-to-day Inbound & outbound appointment calls and bookings, freeing up reception time to attend critical client, doctor and practice duties
Client health journey engagement schedules, avoid client appointment and followup call slippage
Annual client check-in calls, to reduce client health issues by supporting proactive holistic health care monitoring
Urgent practitioner/client priority calls, reducing practice emergency response pressures so client anxiety and stress is minimised
Follow up past client enquiries/interest/consultations, increasing practice capacity and maintaining duty of care
Holistic health care campaigns, as a preventative measure to bring health awareness to clients
Quality of care, life, service and experience is what drives us to serve your clients and practice every single conversation
Quality of Care
With every engagement our local Hero Nurses have with your clients, we provide guidance, reassurance and support using thoughtful expertise with caring conversations.
Driven by our community centric values, Local Hero Nurses are self motivated to service your clients needs and deliver superior client experiences tailored to each individual client.
Quality of Life
Local Hero Nurses work as a single team to support your clients holistic health care needs by utilising our industry first "Health Journey Scheduling"
Local Hero Nurses are natural problem solvers and are committed to the life long health and well being of your clients
Quality of Service
All Local Hero Nurses are Australian Registered nurses with real-world client facing and in practice experience.
Our specialised call services build upon your existing reputation, deliver increased client satisfaction, word of mouth referrals and online ratings.
Quality of Experience
Local Hero Nurses proactively works alongside practice doctors, nurses, allied health practitioners, pharmacists to reception as a seamless integrated member of your practice.
Together, we deliver reliable, scalable and superior client call experiences building lifelong clients and driving increased growth for your practice.
Our cloud based Client Engagement Platform empowers practice owners and managers for the first time to gain real-time visibility and complete control over the experiences your clients receive.
Local Hero Nurses work as a connected and integrated member of your practice team using our cloud based Client Engagement Platform.
Designed using holistic health management principles and industry first "Health Journey Scheduling" to deliver best in class client experiences for your practice.
Health Journey Schedules are your services, made up of pre-defined actions (Consultation bookings, Callbacks, Procedures, Tests, Followups etc) that drive the engagement schedule, journey and experience our Hero Nurses follow to support each clients health journey.
Health Journey Schedules are created for each service your practice offers and at any time can be customised and personalised to match clients specific health journey needs.
Health Journey Schedules promote holistic health outcomes for clients and enhances the quality assurance standards of care and experience that your practice already delivers.
Powerful real-time reporting features designed around Australian Royal College of General Practitioners accreditation standards provide practice owners and managers powerful data and information inputs into your accreditation documentation.
Providing after hours services for your clients and practice all day, every day
Priority client calls, practice team support and after hours scheduling and followups
Priority appointment changes and emergency appointments around the clock
The receptionist never had enough time to speak on the phone properly to answer all my questions
I didn't feel that I have enough time to speak to anyone on the phone without being rushed
It's such a hassle going through the hiring process. I don't have the time for this
It was always very difficult to call to book in with my Dr. I am elderly and can not use technology that well. I like speaking to people when it comes to my health
The waiting room was often packed with people needing something while the phone lines were busy ringing constantly
I don't have time to grow my business when I'm busy running my practice on a day to day basis
I had to call back so many times to chase my Dr and my results
Often I could see multiple phone calls just ring through because I couldn't get to them in time
Lengthy and costly process of advertising role, reading CV's, interviewing persons takes me away from my patients
No one called me back when they promised they would.
We never got a change to listen to the voice messages because we never had the time
No clear way of seeing if any improvements can be applied
Inbound & outbound client calls,
appointments, scheduling and more
